{% extends "helpdesk/base.html" %}{% load i18n %} {% block helpdesk_title %}{{ helpdesk_settings.HELPDESK_PREPEND_ORG_NAME|default:'' }} {% trans "Helpdesk Dashboard" %}{% endblock %} {% block helpdesk_head %} {% endblock %} {% block helpdesk_body %}
{% trans "Helpdesk Summary" %} | ||||
{% trans "Queue" %} | {% trans "Open" %} | {% trans "Resolved" %} | {% trans "Closed" %} | |
---|---|---|---|---|
{{ queue.name }} | {% if queue.open %}{% endif %}{{ queue.open }}{% if queue.open %}{% endif %} | {% if queue.resolved %}{% endif %}{{ queue.resolved }}{% if queue.resolved %}{% endif %} | {% if queue.closed %}{% endif %}{{ queue.closed }}{% if queue.closed %}{% endif %} |
{% trans "Welcome to your Helpdesk Dashboard! From here you can quickly see tickets submitted by you, tickets you are working on, and those tickets that have no owner." %}
{% else %}{% trans "Welcome to your Helpdesk Dashboard! From here you can quickly see your own tickets, and those tickets that have no owner. Why not pick up an orphan ticket and sort it out for a customer?" %}
{% endif %}{% trans "Current Ticket Stats" %} | |
- {% trans "Average number of days until ticket is closed (all tickets): " %}{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}. | |
- {% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %}{{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}. {% trans "Click" %} here {% trans "for detailed average by month." %} | |
- {% trans "Distribution of open tickets, grouped by time period:" %} | |
{% trans "Days since opened" %} | {% trans "Number of open tickets" %} |
---|---|
{{ entry.0 }} | {% if entry.1 > 0 %}{{ entry.1 }}{% else %}{{ entry.1 }}{% endif %} |
{% trans "All Tickets submitted by you" %} | |||||
# | {% trans "Pr" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Status" %} | {% trans "Last Update" %} |
---|---|---|---|---|---|
{{ ticket.ticket }} | {{ ticket.get_priority_span }} | {{ ticket.title }} | {{ ticket.queue }} | {{ ticket.get_status }} | {{ ticket.modified|timesince }} |
{% trans "Open Tickets assigned to you (you are working on this ticket)" %} | |||||
# | {% trans "Pr" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Status" %} | {% trans "Last Update" %} |
---|---|---|---|---|---|
{{ ticket.ticket }} | {{ ticket.get_priority_span }} | {{ ticket.title }} | {{ ticket.queue }} | {{ ticket.get_status }} | {{ ticket.modified|timesince }} |
{% trans "You have no tickets assigned to you." %} |
{% trans "Unassigned Tickets" %} {% trans "(pick up a ticket if you start to work on it)" %} | |||||
# | {% trans "Pr" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Created" %} | |
---|---|---|---|---|---|
{{ ticket.ticket }} | {{ ticket.get_priority_span }} | {{ ticket.title }} | {{ ticket.queue }} | {{ ticket.created|timesince }} ago | {% if helpdesk_settings.HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED %}| {% endif %} |
{% trans "There are no unassigned tickets." %} |
{% trans "Closed & resolved Tickets you used to work on" %} | |||||
# | {% trans "Pr" %} | {% trans "Title" %} | {% trans "Queue" %} | {% trans "Status" %} | {% trans "Last Update" %} |
---|---|---|---|---|---|
{{ ticket.ticket }} | {{ ticket.get_priority_span }} | {{ ticket.title }} | {{ ticket.queue }} | {{ ticket.get_status }} | {{ ticket.modified|timesince }} |